Provide answers as you get results
Patients aren’t just making an appointment. They need to be able to confirm, change, cancel and reschedule those appointments. That’s at least four more customer service lanes that must be open to ensure efficiency and minimize waste. A self-directed IVR allows callers to immediately choose between making a new appointment and discussing an existing one, then guides them as they complete their task—aligning their needs with your objectives.
iostudio’s automated solution has the capacity to handle 150,000 calls simultaneously. As inbound efforts handle initial scheduling, technical support and providing answers to questions, outbound efforts focus on scheduling appointments for specific populations, arranging administration of second doses and filling no-shows to minimize vaccine waste.